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Hotel San Juan de los Reyes

Health and hygiene protocols

Hotel San Juan de los Reyes

Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Online check-in
  • Towels and bed linen are washed at high temperature
  • Sanitiser available to all guests
  • TV remote control and telephone are sterilised daily in all rooms
  • Remote controls are wrapped in plastic that will be changed regularly
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
Hotel San Juan de los Reyes

Protocols for guests

  • Wearing masks is compulsory
  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
  • Guest’s shoes and luggage will be disinfected at the hotel entrance
Hotel San Juan de los Reyes

Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear masks at all times. Gloves will be used for disinfection tasks
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Reception staff will disinfect the counter every time they finish attending a client
Hotel San Juan de los Reyes

Catering protocols

  • À la carte breakfast
  • Tables will be separated to comply with safety distance
  • We will use non-reusable tablecloths, cutlery and napkins
  • Orders will be served following all safety measures and delivered under a cover
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area