Legal texts

Hotel San Juan de los Reyes' legal warning

Last review date: May 31, 2024

1. Object

The web address is the corporate page of the Hotel San Juan de los Reyes, located in Toledo, Spain. The user will be able to find information about the services and professional activities carried out there, as well as reserve rooms or related services. This Legal Notice informs about the conditions of navigation through the aforementioned site (hereinafter, the website). Mere access to the website implies knowledge and acceptance of said Legal Notice.

Browsing this Website attributes to the navigator the status of User of the site, which implies acceptance of the same at the time it is accessed. The Owner of the Website recommends careful reading and acceptance, and the user must abstain if there is no compliance with them. The User is aware and accepts that the use and navigation through this Website is carried out in any case under their sole and exclusive responsibility.

The Owner reserves the right to modify this legal notice to adapt it to legislative or jurisprudential developments. In such cases, the Owner will announce on this page the changes introduced with reasonable advance notice of their implementation. In each case, the relationship with users will be governed by the rules established at the precise moment in which the website is accessed. For all purposes, the validity of the document can be checked in the header.

If it is necessary for the User of this Website to provide their personal data, they will be processed under the conditions described in the Privacy Policy. To this end, the Owner Entity may automatically process personal data in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation) and Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights. You can consult the aforementioned Privacy Policy set out on this website.

Likewise, by clicking on the accept button of the cookie notice on this Website, the User consents to the use of cookies under the conditions described in the Cookies Policy.

This Legal Notice is applicable only to the information collected on this Website. In no case will it be understood to be applicable to the contents collected on the pages of third parties linked from this Website.

The Owner Entity reserves the right to deny or withdraw access to this website and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with the provisions of this legal notice.


Below, we indicate the general information to comply with law 34/2002 (Article 10) on Information Society Services and Electronic Commerce (LSSICE)

Restoledo SL (hereinafter, the Owner or the Owner Entity) is the Owner of the domain name, a company registered in the Commercial Registry of Toledo, Volume 1176, folio 33, sheet TO-19154 with registered office at Calle Reyes Católicos 5, 45002, Toledo, and CIF: B445531746.

This website is the portal of the Hotel San Juan de los Reyes (Toledo, Spain). From here you can see hotel information, make reservations or contact us.

3.-Means of Contact

The Owner Entity makes available to all interested parties the following means of contact with the entity:

Contact telephone numbers: 925283535

Fax: 925221410


Hotel location: Reyes Católicos 5, 45002, Toledo

4.-Intellectual property

The Owner Entity is the Owner of all the intellectual property rights of this Website, as well as of all the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, combinations of colors, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), or failing that, it has the corresponding permission or permissions from the legitimate owners. All intellectual property rights of the Website, including those mentioned and the Website itself as a whole, belong to the Owner Entity and/or its respective authors, having the appropriate permissions for use, which reserves the right to modify and/or or delete the contents of the site without prior notice. Under current intellectual property regulations, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, in any way, are expressly prohibited. support and by any technical means, without the authorization of the Owner Entity. All elements that make up the Website are protected as copyright by intellectual property legislation. Access to or browsing this page does not imply, in any case, transfer of said copyright to the interested party. You may view the elements of the Website and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use. It is prohibited to delete, evade or manipulate the technical protection devices, or any information mechanisms that the contents may contain. The User of this Website undertakes to respect the rights stated and to avoid any action that could harm them, reserving in all cases the Owner Entity to exercise any legal means or actions that correspond to it in defense of its legitimate intellectual and industrial property rights.


5.-Industrial property

The registered trademarks or distinctive signs present on the Website are the industrial property of their legitimate owners. It is prohibited to use them without their prior permission. Access to it does not confer to its Owner any rights over them. For all purposes, they are subject to state trademark regulations.

6.-Navigation and Responsibility


The Owner Entity cannot guarantee the proper functioning of the Website in any case, however it will in all cases ensure that said functioning is appropriate at all times. The Owner Entity is not responsible for errors on the Website, as well as for the malfunction or responsibility of the linked content. These linked contents could sometimes offer products and services. The mere link on this Website does not imply any invitation to hire them. The Owner Entity does not exercise any type of control over said sites and content external to the Website. Therefore, the website only contains general information about the products and/or services provided by the Owner Entity, and is not also responsible for the content that the User may have hosted. The links or content of third parties that appear on this website are intended to expand information, facilitate the search for information, content and services on the Internet or offer another point of view (without being considered in any case a suggestion, recommendation or invitation). to visit them), but their inclusion does not imply the acceptance of the contents nor the association of the Owner Entity with those responsible for them, so any responsibility that said contents may cause is rejected.

In general, the Owner Entity is not responsible for non-compliance with any applicable rule that the user may incur in accessing this Website, including misuse of the information contained therein. In particular, the Owner Entity is not responsible for viruses that have their origin in a telematic transmission infiltrated by third parties (without the intention of being exhaustive, word processor macros, Java applets, Active with malicious code), generated with the purpose of obtaining negative results in relation to this Website, and for which we decline all responsibility. The Owner Entity does not guarantee continued access, nor the correct viewing, downloading or use of the elements and information contained on this website, which may be prevented, difficult or interrupted by factors or circumstances that are beyond its control. You may also interrupt the service or immediately terminate the relationship with the User if you detect that use of this website or any of the services offered therein is contrary to this legal notice.

In general, the Owner Entity is not responsible for damages, losses, claims or expenses, caused by interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies. , overloads and errors in telecommunications lines and networks, or for any other cause beyond the control of the Owner Entity, illegitimate intrusions through the use of malicious programs of any type and through any means of communication, such as computer viruses or any others, improper or inappropriate abuse of this website, security or navigation errors caused by a malfunction of the browser or by the use of outdated versions of the browser. The Owner Entity reserves the right to withdraw, totally or partially, any content or information present on this website.

In general, the user undertakes to make appropriate and lawful use of the website as well as the contents and services, in accordance with the legislation applicable at all times, this legal notice of the website, morality and generally accepted good customs. and public order, so you must refrain from making unauthorized or fraudulent uses, accessing or attempting to access resources or restricted areas of the website if they exist - for example, protected by access passwords - without complying with the conditions required to said access, cause damage to the physical or logical systems of the website, its suppliers or third parties, introduce or spread computer viruses on the network or any other physical or logical systems that are likely to cause damage to the physical or logical systems of the website. the company, its suppliers or third parties, attempt to access, use and/or manipulate the data of the company, third party suppliers and other users, reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless there is express authorization from the owner of the corresponding rights or it is legally permitted, delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of the company or third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted in the contents or attempt to obtain personal data other than those that are authorized to be known, using illicit or fraudulent means or procedures. or that may cause any type of damage (viruses, trojans, etc.)

7.- Illegality of Contents

You can notify the illegality of the contents of this website and request their withdrawal or blocking by sending a request to the following address Reyes Católicos 5, 45002, Toledo or by email at In particular, if the user If you consider that there is any content on the website that could affect or contravene national or international legislation, third party rights or morality and public order, please notify us immediately. In accordance with the provisions of Law 34/2002, the owner may only be responsible for such content when, having had effective knowledge of its illegality or that it damages the property or interests of a third party, the owner does not eliminate or block the relevant content.

8.- Recipients of the contents. Special mention to minors

The contents of this Website are aimed at people of legal age. Parents or guardians are responsible for assisting minors in navigating this Website, enabling, if necessary, the necessary mechanisms to prevent their access to this Website. For all purposes, fathers, mothers or guardians will be considered responsible for the acts carried out by the minors in their care. However, this entity may establish telematic verification mechanisms for age verification to verify these extremes.

9.- Free nature

The content offered on this Website is offered free of charge. However, the reservation of rooms or services may entail the corresponding cost that will be calculated in the reservation process.

10.- Hyperlinks

The links indicated through this Website are offered as a complement to the information published therein. The Owner does not exercise any control over those responsible for this content, other than this Website. The Owner will not assume any responsibility for the contents of any link belonging to a third-party Website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites.

Authorization will be required to reproduce, in any way or form, this website on third-party platforms (for example, by creating a "frame"). If the entity, user or website that correctly links from its page to the Owner's website wishes to include content from this website on its website, it must have prior express written authorization.

11.- Emails

We want there to be maximum transparency in our communications with the client. In relation to the emails that we could send you, and in order for the communication to occur reliably, we recommend that in the event of unsolicited emails from this entity, you do not under any circumstances share your personal information, proceed to identify the fake emails , report phishing attempts through any of the contact methods, and finally let us know. This entity will never communicate by email for the purpose of asking you to reveal or verify information.

12. Veracity of the information.

All information provided by the User must be true. For these purposes, the User guarantees the authenticity of the data communicated through the forms for subscription to the Services. It will be the responsibility of the User to keep all the information provided to Restoledo SL permanently updated so that it responds, at all times, to their real situation. In any case, the User will be solely responsible for any false or inaccurate statements made and for any damage caused to the provider or third parties.

13. Correct use.

The User agrees to use this website in accordance with the Law and this Legal Notice, as well as morality and good customs. To this end, the User will refrain from using the page for illegal or prohibited purposes, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of computer equipment or documents. files and all types of content stored on any computer equipment of the provider.

In particular, and as an indication but not exhaustive, you agree not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software and, in general, any kind of material that:

14.- Applicable legislation and competent courts

The terms and conditions of the Website are, for all purposes, subject to the Spanish courts. If any clause included in these general conditions were declared totally or partially null or ineffective, this declaration would only affect said clause or part of it so declared. The entire process of contracting the services offered is governed by Spanish and/or European regulations. To the extent that the user of the website is considered to have the status of consumer, he or she will in all cases be subject to the courts of the user's domicile.

15.- General Contract Conditions in relation to room reservations


15.1.- Object

Below is the contractual document that will govern the contracting of services through this Website. Acceptance of this document means that the user:

-You've read, you understand and you're agree with this text.

-That he is a person with sufficient capacity to hire.

-That assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website.

The purpose of these General Contracting Conditions, together with the Specific Conditions that may be established, is to make necessary information available to the user and to regulate the commercial relations that arise between the Owner Entity of this Website and its users. Both browsing, registration, use and/or acquisition of any of the products on the website imply acceptance as a User, without reservations of any kind, of each and every one of these General Contracting Conditions that in Where applicable, govern the acquisition of goods and/or the provision of services, as well as, where applicable, the Specific Conditions, if any.

The Owner Entity may at any time and without prior notice, modify these General Contracting Conditions by publishing said modifications on the website so that they can be known by Users. Said modification will not affect the goods or promotions that were acquired by the User prior to the modification.

Mere access implies knowledge and acceptance of these General Conditions. This Legal Notice must be understood in conjunction with the corresponding Privacy Policy and Cookies Policy.

Browsing the Website attributes to the navigator the status of User of the site, which implies adherence to these General Conditions in the version published at the time it is accessed. Therefore, the Owner Entity recommends their careful reading and acceptance, and the User must abstain if there is no compliance with them. The User is aware and accepts that the use and navigation of the Website is carried out in any case under their sole and exclusive responsibility. The Owner Entity may modify the conditions determined here at any time, being duly explained with sufficient notice.

This Legal Notice is applicable only to the information collected exclusively on the Website. In no case will it be understood to be applicable to the contents collected on third-party pages.

The reservation of rooms necessarily implies full acceptance of all the terms and conditions detailed here. In compliance with current legislation, The Owner Entity guarantees the storage and reproduction of said conditions. You should know that the use of the reservation services included in this website constitutes a contract between the parties with full and unreserved acceptance by the user of each and every one of the general terms and conditions explained in this document.

If it is necessary for the User of this Website to provide their personal data, they will be treated under the conditions described in the Privacy Policy.

Likewise, by simply visiting this Website, the User consents to the use of cookies under the conditions described in the Cookies Policy.

15.2.- Payment methods and additional costs

Booking rooms through the website does not require advance payment, the entire amount will be paid upon arrival. A card will be requested as a payment guarantee, no charge will be made to the card provided

The use of these payment methods necessarily implies that you guarantee that you are fully authorized to use the corresponding credit or debit card, if you choose said payment method.

However, the Owner Entity reserves the right to pre-authorize the credit card before the arrival date. A valid credit card is required to guarantee your reservation. The Owner Entity reserves the right to cancel your reservation if the guarantee card is not valid.

We reserve the right to change payment methods, and may create new ones or eliminate some of the existing ones.

The amount of this reservation will not be charged to the credit card (payment must be made directly at the hotel on the day of arrival) except with non-refundable rates or if otherwise indicated in the rate conditions. In case of no-show, a charge will be applied according to the rate cancellation policies.

15.3.- About the price and taxes.

All prices indicated include VAT.

The price of each product is indicated in Euros.

In compliance with Law 3/2014, a physical invoice will be issued.

Time of entry (check-in) and exit (check-out): As a general rule and unless otherwise expressly agreed with the establishment, the rooms may be used from 2 p.m. on the day of arrival and must be free at 12 noon on the day of departure.

15.4.- How to make the reservation

Select a date and press “Book”. You will enter our reservation page. Select from the available options the one that best suits your needs. Press “Select”. Below is a simple form for you to enter your personal details. Check the boxes to accept the conditions, and where applicable, subscription to our informative newsletter. Enter your credit card details. You are shown different options. Press “Confirm Reservation”. You will receive a confirmation email.

15.5.- Specific reservation conditions

As shown in the reservation process, there may be specific conditions that will be informed in the aforementioned process. In particular, the conditions related to the cancellation policy.

15.6.- Acknowledgment of Receipt

In compliance with Law 34/2002, on Information Society Services and Electronic Commerce, the Owner Entity informs the user that it will archive the electronic documents generated through the contractual transactions that arise, not being accessible to the rest of the users.

15.7.- Availability

Room availability can be checked at the time of booking, as indicated in the booking process. You will receive a confirmation email in any case.

15.8.- Refunds/cancellations regime

As shown in the document prior to entering personal data, “cancellation / payment” link. It details in particular the cancellation conditions. In case of cancellation after 12:00 the day before arrival or "no show", we will charge the amount of one night to your credit card and cancel the reservation. For reservations of more than 5 rooms, a security deposit will be requested and a different cancellation policy will apply. We will contact you.

15.9.- Other obligations of the Owner Entity

Once the Owner Entity verifies that the information has been completed and that the credit card given as guarantee is valid, your reservation will proceed, provided that this Legal Notice is accepted. Before confirming the purchase, The Owner Entity will inform the User of these Conditions, in compliance with current legislation. Once the contract has been perfected, the Owner Entity will confirm receipt of acceptance by one of the following means:

-Through an acknowledgment of receipt by email or other equivalent means of electronic communication, to the address that the User has indicated within 24 hours of receiving the acceptance;

-Through a confirmation equivalent to that used in the contracting procedure, as soon as the User has completed said procedure, provided that the confirmation can be archived by its recipient.

The Owner Entity will not be obliged to confirm receipt of acceptance when both contracting parties so agree and neither is considered a final consumer or, when the contract has been concluded exclusively by exchange of email or other equivalent means of electronic communication and such means have not been used with the exclusive purpose of avoiding the obligation of documentary confirmation of the contract made.

15.10.- Other obligations of the User

The User undertakes at all times to provide truthful information about the data requested in the reservation forms and to keep them updated at all times. The same undertakes to accept all the provisions and conditions included in this Legal Notice, or in others of a particular nature, understanding that they include the best possible service desire for the type of activity carried out by the Owner Entity.

15.11.- Generalities

The Owner Entity will pursue non-compliance with these General Conditions, as well as any improper use of the Website, exercising all actions that may correspond to it by law.

15.12.- Reservation of the right of exclusion

In any case, The Owner Entity reserves the right to deny or withdraw access to this Website and/or the services offered to those users who fail to comply with these General Conditions.

15.13.- Termination of the contract

This contract will terminate when both parties comply with the obligations to which they undertake in it, as well as in other cases legally provided for.

15.14.- Invalidity and partial nullity

If any of the provisions of these General Conditions are considered null or inapplicable, said nullity or inapplicability will not affect the rest of the provisions, which will remain in full force and effect.

15.15.- Applicable legislation and competent courts

The terms and conditions of the Website are, for all purposes, subject to the courts of the client's domicile. The entire contracting process for our products is governed by Spanish and/or European regulations.

15.16 Passports and visas

All travelers, without exception (including children), must carry their corresponding personal and family documentation in order, whether passport or ID, according to current legislation. It will be at their expense when travel requires obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any authority, due to the user's particular reasons, or entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or for not being a bearer of the Likewise, the hotel declines all responsibility for events of this nature, and any expenses incurred will be the responsibility of the consumer, applying in these circumstances the conditions and rules established for said case.

15.16.- Dispute resolution

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa. eu/consumers/odr/

15.17.- Language

The language in which this contract will be formalized is Spanish.